Customer care


All models produced and marketed by SOFABLE SRL are accompanied by the relevant tax invoice, the date of which is authentic for the duration of the guarantee. For private buyers (so-called consumers), the guarantee has a duration of 24 months and applies to defects in conformity, pursuant to Legislative Decree no. 206/2005 (Consumer Code), while for buyers holding a VAT number it is a 12 month guarantee is provided pursuant to the Civil Code.

The barrel is guaranteed for 20 years against manufacturing defects.

The guarantee applies to products that present defects of conformity provided that they are used correctly, according to their intended use and in compliance with the maintenance instructions. In the event that the purchased products are found to be non-compliant, the Buyer is required to formally contest the lack of conformity in accordance with the provisions of the Consumer Code / the Civil Code (depending on the aforementioned type of Buyers) by attaching the relevant documentation photographic.

For further information on our Price promise, please contact us on 0573 400910 or send us an email to