Sofable Warranty

Purchasing a Sofable product means choosing quality, craftsmanship, and durability.

All products are accompanied by a fiscal document (invoice or receipt), which serves as the reference for the warranty period.

The warranty is not uniform but varies depending on the product type and component.

For private customers (consumers), Sofable offers:

• a 24-month conformity warranty, as per Legislative Decree 206/2005 (Consumer Code);
  
• a commercial warranty extended up to 20 years on specific components, such as the internal structure of sofas.
  
• For professional customers or those with a VAT number, the following applies:
  
• a 12-month warranty, according to the Civil Code;
  
• and a differentiated commercial warranty up to 20 years, where expressly indicated.

Detailed conditions are specified below for each product category.

(Sofas, armchairs, chaises longues, ottomans)

• Wooden frame and structural parts: 20 years
  
• Internal padding: 5 years
  
• Fabric or leather upholstery: 5 years
  (natural discoloration, wear due to friction, exposure to direct light or heat sources, improper washing are excluded)
• Reclining mechanisms, sliding mechanisms, adjustable headrests, movable backrests: 2 years

(Tables, chairs, containers, sideboards, consoles)

General warranty: 2 years, unless otherwise specified on the product

(Lamps, LED lights, sockets, integrated systems)

Electrical and electronic components: 2 years (any defects will be handled with repair, replacement of the component or product, at Sofable's discretion)

(Decorative cushions, rugs, throws, curtains)

General Warranty of Conformity: 2 years (excluding natural wear and tear or damage caused by improper washing)

The warranty does not apply in the following cases:

• Damage resulting from misuse, neglect, or failure to follow maintenance instructions
  
• Accidental damage (impacts, drops, spilled liquids, scratches, breakages)
  
• Cosmetic alterations due to natural wear and tear over time
  
• Unauthorized modifications or repairs carried out by unrecognized parties
  
• Exposure to unsuitable environmental conditions (humidity, direct sunlight, heat sources, weather elements)

To activate the warranty service, the customer must:

1. Send a report via email to assistenzaclienti@sofable.com
   
2. Attach detailed photos of the defect found
   
3. Indicate invoice number or purchase receipt
   
4. Provide a brief description of the product's use and the problem encountered

Our customer service will evaluate the request within 5 working days and communicate the eventual service procedure.

• The warranty covers free repair or replacement of the defective part
  
• If the request is accepted, Sofable will cover the collection and redelivery costs
  
• If the defect is not covered, the customer will receive a quote for any paid repair

• Email: assistenzaclienti@sofable.com
  
• Phone: +39 0573 400910
• Hours: Monday – Friday | 9:00 AM – 1:00 PM / 2:00 PM – 6:00 PM