FAQ - Frequently asked questions
FAQ
Frequent questions
We are here to help you! Our goal is to always put your needs first and serve you in the best way possible. In this section you will find answers to the most frequently asked questions .
For further information you can contact us on 0573400910 or write to us at info@sofable.com
I would like to book an appointment, do you have a showroom?
You can find our Sofable by Mantellassi showrooms at:
In Pistoia , the showroom is located inside the production plant at SR 66 Km.1 Loc. Gello 51100 Pistoia .
To book an appointment, send a request from the Showroom Pistoia page
These are the opening hours:
- Monday / Friday : 9.00 - 13.00 / 14.00 -19.00
- Saturday by appointment from 9.00am - 1.00pm / 3.00pm - 7.00pm
- Sunday : closed
In Milan the showroom is located viale Premuda, 19 between Porta Venezia and Piazza Cinque GIornate.
To book an appointment, send a request from the Milan Showroom page
These are the opening hours:
- Monday / Friday: 10.00 - 14.00 / 15.00 - 20.00
- Saturday : 10.30am - 1.00pm / 2.00pm - 7.00pm
- Sunday: Closed
How can I place an order?
It is possible to place the order in several ways:
-
Directly online by choosing the products you wish to purchase by selecting the
size, material and color of the covering, adding them to the cart and proceeding with
the payment - By going to our showrooms where you will have the opportunity to try our products and
consult our entire complete sample of coverings - By contacting us via email at info@sofable.com
What are the delivery times for a sofa?
Delivery times for a sofa generally vary from 6 to 8 weeks .
You can find delivery times directly on each product page.
If you are looking for a sofa ready for delivery, please consult our Occasions page
For more information you can contact us by email at info@sofable.com or by telephone at 0573400910
Do you have sofas ready for delivery?
Yes, we have a selection of sofas, armchairs and other furnishing accessories ready for delivery that you can consult on the Occasions page.
For more information on the available products write to info@sofable.com or call 0573400910
What are the shipping costs?
For information on shipping costs you can consult the page with Delivery Methods and Times
Is there a delivery to floor and assembly service?
Yes, for more information on the methods and costs of the service please consult the page with Delivery Methods and Times
Is it possible to request fabric and leather samples?
Yes, you can receive fabric and leather samples free of charge at your home to choose the type of material and color of the sofa upholstery.
Consult the Samples section of the site and discover our selection of fabrics and leathers.
To receive the physical samples, send us a request to info@sofable.com or contact us by phone on 0573400910 indicating the type of fabric, your favorite shades and your delivery address and in a few days you will be able to receive the samples directly at home.
If you need information on the characteristics and properties of the various materials, our team of interior designers is at your disposal.
Contact us and we will provide you with more details
How does the Deposit and Balance payment method work?
For information on this payment method please consult the Payments page
For more information contact us by phone on 0573400910 or write to us at info@sofable.com
Can I apply for financing?
Yes, it is possible to request financing for the purchase of Sofable products.
For more information please see the Financing page. or contact us by phone on 0573400910 or write to us at info@sofable.com .
Can I request a special quote to furnish an entire room?
If you need to furnish your home, your office, a B&B or a hotel you can contact us and request a personalized quote based on your needs.
We offer a personalized interior design service to transform your space into an oasis of comfort and we manage the entire construction phase internally with artisanal production to guarantee maximum customization and attention to detail.
We are here at your disposal. Write to info@sofable.com or call 0573400910 .
I was delivered a defective product, what should I do?
In this case please immediately communicate the defect found in the product received by contacting us at info@sofable.com attaching images or a video