FAQ - Domande frequenti
FAQ
Frequent questions
We are here to help you! Our goal is to always put your needs first and serve you in the best way possible. In this section you will find answers to the most frequently asked questions .
For further information please call our customer service on 0573400910 or send an email to info@sofable.com
![](http://sofable.com/cdn/shop/files/Deep_divano_in_microfibra_Cuero_e_tessuto_Macao_1.jpg?v=1710321680&width=1500)
Do you have a showroom?
To discover our collection of sofas and furniture you can come and visit us at our showrooms in Pistoia and Milan .
In Pistoia , Tuscany, the showroom is located inside the production plant, at the following address: Sofable - Strada Regionale 66 km1 Loc. GELLO 51100 PISTOIA
These are our opening hours for the Pistoia showroom:
- Monday / Friday : 9.00-13.00/14.00-19.00
- Saturday by appointment from 9.00am to 1.00pm/3.00pm to 7.00pm
- Sunday : closed
In Milan the showroom is located viale Premuda, 19 in the Porta Venezia area. These are the opening hours:
- Monday / Friday: 10.00 - 14.00 / 15.00 - 20.00
- Saturday : 10.30am - 1.00pm / 2.00pm - 7.00pm
- Sunday: Closed
How can I place an order?
It is possible to place the order in several ways:
- Directly online by choosing the products you wish to purchase by selecting the
size, material and color of the covering, adding them to the cart and proceeding with
the payment
- By going to our showrooms where you will have the opportunity to try our products and
consult our entire complete sample of coverings
By contacting us by telephone on 0573400910 or by email at info@sofable.com
It is also possible to complete the order by contacting us by telephone on 0573400910 or by email info@sofable.com .
Quali sono i tempi di consegna per un divano?
I tempi di consegna per un divano variano generalmente dalle 6 alle 8 settimane.
Puoi trovare i tempi di consegna direttamente nella pagina di ogni prodotto.
Se stai cercando un divano in pronta consegna ti invitiamo a consultare la nostra pagina Occasioni
Per maggiori informazioni puoi contattarci via email a info@sofable.com o telefonicamente allo 0573400910
Avete divani in pronta consegna?
Sì, abbiamo una selezione di divani, poltrone e altri complementi di arredo in pronta consegna che puoi consultare nella pagina Occasioni.
Per maggiori informazioni sui prodotti disponibili scrivi a info@sofable.com o chiama il numero 0573400910
What are the shipping costs?
For shipping costs please consult the page with Delivery Methods and Times
Is there a delivery to floor and assembly service?
Yes, for more information on the methods and costs of the service please consult the page with Delivery Methods and Times
Is it possible to request fabric samples?
Yes, it is possible to have fabric samples delivered free of charge to choose the sofa upholstery.
Send us a request to info@sofable.com indicating the type of fabric, your favorite shades and your address and in a few days you will be able to receive the samples directly at home.
How does the Deposit and Balance payment method work?
For information on this payment method please consult the Payments page
For more information contact us by phone on 0573400910 or write to us at info@sofable.com
Can I apply for financing?
Yes, it is possible to request financing for the purchase of Sofable products. Within the product pages, once you have selected the characteristics of the product to be purchased and by clicking on the "Buy with 24 month financing" button, you can immediately have a table with information on the financing and the amount of the installment.
For more information please see the Financing page. or contact us by phone on 0573400910 or write to us at info@sofable.com .
Can I request a special quote to furnish an entire room?
If you need to furnish your home, office, hotel or make special orders, please contact us and request a custom quote based on your needs. We are here at your disposal. Write to info@sofable.com or call 0573400910.
I was delivered a defective product, what should I do?
In this case, please immediately report the defect found in the product received by contacting us at info@sofable.com .
![](http://sofable.com/cdn/shop/files/Deep_divano_in_microfibra_Cuero_e_tessuto_Macao_1.jpg?v=1710321680&width=1500)