FAQ - Frequently asked questions
FAQs
Frequently Asked Questions
We're here to help! Our goal is to always put your needs first and serve you in the best way possible. In this section, you will find answers to frequently asked questions.
For further information, you can contact us at 0573400910 or write to us at info@sofable.com

I'd like to book an appointment, do you have a showroom?
You can find our showrooms in Milan, Pistoia, and Rome.
-
MILAN - Viale Premuda, 19
Opening hours:
Monday - Friday: 10:00 AM - 1:30 PM / 2:30 PM - 7:00 PM
Saturday: 10:00 AM - 1:30 PM / 2:30 PM - 7:00 PM
Sunday: Closed
-
ROME - Via Ceresio, 33
Opening hours:
Monday - Friday: 10:00 AM - 1:30 PM / 2:30 PM - 7:00 PM
Saturday: 10:00 AM - 1:30 PM / 2:30 PM - 7:00 PM
Sunday: Closed
-
PISTOIA - SR 66 Km.1 Loc. Gello
Opening hours:
Monday - Friday: 9:00 AM - 1:00 PM / 2:00 PM - 7:00 PM
Saturday: 10:00 AM - 1:00 PM / 3:00 PM - 7:00 PM
Sunday: Closed
How can I place an order?
Orders can be placed in several ways:
-
Directly online by choosing the products you wish to purchase, selecting the
size, material, and upholstery colour, adding them to your cart, and proceeding to
checkout. -
By visiting our showrooms where you will have the opportunity to try our products and
browse our full range of upholstery samples. - By contacting us via email at info@sofable.com
What are the delivery times for a sofa?
Delivery times for a sofa generally vary from 6 to 8 weeks.
You can find the delivery times directly on each product page.
If you are looking for a sofa available for immediate delivery, please visit our Occasions page.
For more information, you can contact us via email at info@sofable.com or by phone at 0573400910
Do you have any sofas in stock for immediate delivery?
Yes, we have a selection of sofas, armchairs, and other furnishing accessories available for immediate delivery, which you can browse on the Occasions page.
For more information on available products, write to info@sofable.com or call 0573400910
What are the shipping costs?
For information on shipping costs, please consult the page with the Shipping Methods and Times
Is a floor delivery and assembly service provided?
Yes, for more information on service methods and costs, please consult the Shipping Methods and Times page.
Is it possible to request fabric and leather samples?
Yes, you can receive free fabric and leather samples at home to choose the material type and color for your sofa upholstery.
Please consult the Swatches section of our website to discover our selection of fabrics and leathers.
To receive physical samples, please send a request to info@sofable.com or contact us by phone at 0573400910, indicating the type of fabric, preferred shades, and your delivery address. You will receive the samples directly at home within a few days.
If you need information about the characteristics and properties of the various materials, our team of interior designers is at your disposal.
Contact us for more details.
How does the Down Payment and Balance payment method work?
For information about this payment method, please consult the Payments page.
For more information, contact us by phone at 0573400910 or write to us at info@sofable.com
Can I apply for a loan?
Yes, it is possible to apply for financing to purchase Sofable products.
For more information, please consult the Financing page, or contact us by phone at 0573400910 or write to us at info@sofable.com.
Can I request a special quote for furnishing an entire room?
If you need to furnish your home, office, B&B, or hotel, you can contact us and request a personalized quote based on your needs.
We offer a custom interior design service to transform your space into an oasis of comfort, and we internally manage the entire production phase with artisanal craftsmanship to guarantee maximum personalization and attention to detail.
We are at your disposal. Write to info@sofable.com or call 0573400910.
I received a defective product, what should I do?
In this case, please immediately report the defect found in the product received by contacting us at info@sofable.com and attaching images or a video

