Delivery methods and times

All shipments are covered by an insurance guarantee and are carried out only by couriers with renowned professionalism and experience in furniture transport, in order to guarantee a high quality of service and the integrity of the product.

Delivery is FREE and is understood to be curbside (excluding islands and particularly isolated areas). The Buyer is responsible for assisting with unloading operations if necessary.

To facilitate this delivery phase and allow for adequate organization, the Buyer is informed by phone and/or email a few days before delivery.

Carriers do not deliver to upper floors and do not collect used items from the Buyer.
Upon delivery, the Buyer is required to verify the exact number of packages delivered (which correspond to what is indicated in the transport document), their condition, and integrity.

For further information, please contact us at 0573 400910 or send us an email to info@sofable.com

For the floor delivery and assembly service, an additional cost will be applied, to be determined at the time of product purchase, also in this case based on the product characteristics, destination and delivery floor.

For foreign countries, both European and non-EU, street-level delivery is certainly possible. For floor delivery and assembly, however, we will need to assess the possibility of the service based on the requested destination.

Floor delivery service times are approximately 2 weeks in addition to the normal production times indicated in the product sheets.

The carrier responsible for floor delivery will contact you in the preceding days to define and organize the delivery directly with you.

For the assembly service, if requested by the customer, it must be estimated based on the product characteristics.

Notwithstanding Sofable's commitment to do everything in its power to meet the delivery date, Sofable disclaims all liability for delays caused by suppliers or circumstances of force majeure beyond its control. In this regard, it should be noted that deliveries scheduled during the summer holiday period or Christmas holidays may experience significant delays, which will in any case be communicated by Sofable.

Should the Buyer wish to delay the delivery of the purchased products, Sofable guarantees a free storage service for 30 days in its warehouses. For this service, we will ask for payment of the goods purchased and ready in the warehouse.